Service Terms & Policies
CANCELLATION & NO-SHOW
As a courtesy to other clients appointments must be
cancelled a minimum of 24 hours in advance. We require a credit card number to hold appointments for all clients. Credit card information is securely kept on file for future appointments. No fee will be charged for appointments that are cancelled or rescheduled with at least 24 hours notice or if you show up for your scheduled appointment. Appointments cancelled or re-scheduled without a minimum of 24 hours notice will result in a cancellation fee equal to 1/2 (one half) of the full service or package price or a minimum of $25.00. The same fee applies to no-shows. For clients who have purchased a multi-session series, no-shows and cancellations without 24-hour notice will result in forfeiture of the appointment and reduction of your series balance, in lieu of a cancellation fee.
All appointments begin and end on time so that the next client is not delayed. If
the treatment does not start on time, the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.
We accept cash, personal checks, and credit cards. All services must be paid in full at the time of visit. Returned checks will result in a $35.00 fee. Any additional expenses incurred by Renew in order to collect on a bad check will be the responsibility of the client.
Due to the nature of our services, there are no refunds, or exchanges on services, prepaid series, packages, gift certificates, or purchased products at any time. Please see the owner if you are unsatisfied with any service received so that we may attempt to remedy the situation to the best of our ability.
PRIVACY & RIGHT OF REFUSAL
We will not give or sell your information to a third party. Client
data is stored in a secured electronic database for your protection. We reserve the right to refuse service to anyone for reasons we deem necessary.
Learn About Our Short & Long Term Healthcare Financing Options.
Appointment, Cancellation, & Refund Policy
We appreciate your patronage and are committed to providing an excellent experience. Due to the exclusive services that we offer, we have enacted policies to ensure all clients are given quality service and the opportunity to enjoy our wellness therapies. We understand that unforeseen events occur that may cause a need to cancel an appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our time, we have adopted the following policies:
Pre Treatment and Post Treatment Instructions
Dermal Fillers Pre-Treatment Instructions:
Dermal Fillers Post-Treatment Instructions:
BOTOX® Cosmetic Post-treatment Instructions:
Microneedling Pre-care instructions
Prior to the Microneedling session, please observe the following:
•No Retin-A products or applications 24 hours prior to your treatment.
•No auto-immune therapies or products 24 hours prior to your treatment.
•No prolonged sun exposure to the face 24 hours prior to your treatment. A
Microneedling treatment will not be administered on sunburned skin.
•On the day of the treatment, please keep your face clean and do not apply makeup.
propensity to bleed easily while on, please tell your technician. If you are under a
physician’s care and need to discontinue your medication for a few days, always ask your
physician prior to each SkinPen Microneedling appointment.
•If you are planning to receive Botox, make sure that you give yourself at least 2 weeks
post Botox injections before receiving your Microneedling procedure.
•If an active or extreme breakout occurs before treatment, please consult your
Wait 6 months following oral isotretinoin use.
Microneedling Post- care instructions
After your treatment, please be aware and observe the following:
•Immediately after your treatment, you will look as though you have a moderate to
severe sunburn and your skin may feel warm and tighter than usual. You may also
notice some slight swelling, both are normal and should subside after 1 to 2 hours and
will normally diminish within the same day or 24 hours. You may see slight redness
after 24 hours but only in minimal areas or spots.
•If you are concerned about any reaction, please call our office and contact your
healthcare provider immediately.
After-care instructions for MicroNeedling Treatment:
•Use tepid water for the initial 24 hours to rinse the treated area. After 24 hours, use a
gentle cleanser to cleanse the face for the following 72 hours and gently dry the treated
skin. Always make sure that your hands are clean when touching the treated area.
• Apply the SkinPen® lubricant provided for moisture over the next 24 hours.
•Do not take any inflammatory medicines for at least 2 weeks post treatment.
•It is recommended that makeup or sunscreen hould not be applied for 24 hours after
the procedure. Do not apply any makeup with a makeup brush, especially if it is not
• After the initial 24 hours, apply a broad spectrum UVA/UVB sunscreen with a
minimum SPF 30 for two weeks. A chemical-free sunscreen is highly recommended.
What to Avoid:
•For at least 3 days post treatment, do NOT use any Alpha Hydroxy Acids, Beta Hydroxy
Acid, Retinol (Vitamin A), Vitamin C (in a low pH formula) or anything perceived as
•Avoid intentional and direct sunlight for 48 hours. No tanning beds.
•Do not go swimming for at least 24 hours post-treatment.
•No exercising or strenuous activity for the first 24 hours post-treatment. Sweating and
gym environments must be avoided during the first 72 hours post-treatment.